FAQs

How do I place an order ?

 To place an order, follow these steps:

• Click the "ADD TO CART" button to add products to your cart.
• Click "BUY NOW", and enter your contact details.
• Choose your payment method, and complete your purchase.

My order has been shipped, now how can I track it ?

• You will receive an SMS/email after your order has been shipped with the tracking number and the courier firm that is handling your order. 
• For more information you visit link https://kriya.fit/pages/shipping-policy
• After your order is dispatched from our warehouse, you can track the progress of your package here: https://kriya.fit/account?a=orders.

What is the return/exchange policy ?

-Our return/exchange policy includes:

• Refund and replacement available on select products within 10 days.
• Orders can be cancelled before delivery and the refund will be provided within 3 - 5 working days.
• For more information visit link https://kriya.fit/pages/cancellation-and-refund-policy

How long will it take to receive my refund after returning a product?

You can expect to receive your refund within 3 to 5 working days.

What is the estimated delivery time?

We disptach the order within 24-36 hours after the order is placed. You can look forward to receiving your order within 5 to 7 days.

Will my order be shipped in multiple shipments? What does this mean?

No need to worry! Your order contains products from different brands, which are stored in separate warehouses. As a result, your order will be shipped in multiple shipments.

I only received one item; when will my other order be delivered?

No need to worry! Your order contains products from different brands, which are stored in separate warehouses. As a result, your order will be shipped in multiple shipments.

Will I be charged for shipping on my order?

Free Shipping is available on select categories, for products where shipping charges are applicable, the charges are confirmed during order checkout.

What are the modes of payment ?

We accept all modes of payment - COD, UPI, Cards, Net Banking, EMI, including No-Cost EMI

There is an additional 5% discount offered on orders that are prepaid online. 

How do I know if the products are genuine ?

We only work with a select set of brands to ensure that the products being sold on our website are of high quality.