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Cancellation and Refund Policy
Refund, Return, and Exchange Policy :
At KriyaFit, we are dedicated to ensuring the satisfaction of our valued customers. If you are not completely satisfied with your purchase, we offer convenient options for refunds, returns, and exchanges. Our easy and hassle-free process will make your shopping experience with us a memorable one.Exchanges :
Need a different size, colour, or product? No problem! We offer exchanges for unused products in their original condition with all original packaging, warranty cards, and tags, within 10 days of delivery.
For replacements/exchange, either of the following conditions applies:
If a product requested for an exchange is out of stock for more than 24 hours a refund will be issued according to our refund policy.
Exchange is applicable only on the same product.
A product received in a damaged condition or a missing component is returnable within 10 days of delivery.
To initiate a refund, return, or exchange, simply visit https://kriya.fit/apps/return_prime and enter your Order Number and Phone Number/Email used to place the order.
Contact our customer experience team at info@kriya.fit or +91 93808 38256 Our team will assist you with the process.
Refunds :
Receive full refunds for any damaged or defective products purchased on our website within 10 days.
We offer full refunds for unused products in their original condition with all original packaging and tags intact, within 10 days of delivery.
Refunds will be processed to the account details provided on the refund form within 3 to 5 Business Days. In case the customer expects an instant refund, KriyaFit can issue a gift card equal to the order amount which can only be redeemed on our website.
Returns :
If you would like to return a product, we accept returns only for unused products, in their original condition with all original packaging, warranty cards, and tags intact, within 10 days of delivery.
Returns are not applicable to all products and categories
Products received in a damaged condition are refunded after being thoroughly inspected by the Customer Experience team.
For orders that received bulk discounts, the credited amount will be adjusted appropriately for a refund.
Cancellation :
You have the option to cancel your order within 24 hours of placing the order.
Terms & Conditions :
Please note that we cannot process refunds, returns, or exchanges for the following circumstances:
- Products that have been damaged due to misuse or overuse.
- Products that are returned without their original packaging, including the MRP/labels, serial number, or any accompanying accessories such as manuals, freebies, combos, etc.
- Products that are not covered under the manufacturer's or seller's warranty.
- Products that have been used or altered in any way.
- Free products provided by the brand.
- Requests for refunds, returns, or exchanges initiated after 10 days of order delivery are not valid.
- If you have any questions or concerns regarding our policy, please don't hesitate to reach out to us at info@kriya.fit or +91 99984 66624.
Cancellation of Services Policy :
Under Kriya Koach, the 7 day money back period for all service programs begins on the date of purchase.
KriyaFit Returns & Exchange Policy:
| Category | Policy | Conditions |
|---|---|---|
| Bicycles | 10 Day Replacement |
|
| Clothing (Active Wear, Tshirts, Joggers, Co-ords, Track Suits) | 10 Day Returns & Exchange Available |
|
| Electronics (Smartwatches, Massagers) | 10 Day Replacementt |
|
| Equipment (Yoga mats, Resistance Bands, Tummy Trimmer/Twister) |
10 Day Replacement Returns are Not Applicable For Dumbells & Related Heavy Exercise Products. |
|
| Footwear(Running Shoes, Sports Shoes) | 10-Day Returns & Exchange Available |
|
| Heavy Equipment(Multigym Equipment, Treadmills, Airbikes) | 10 Day Replacement |
|
| Sports Products (Cricket Bats, Racquets, Football, Basketball Etc.) | 10 Day Replacement |
|
